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Cycle Sphere Privacy Policy

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The data you provide is stored and used by Cycle Sphere Limited. You can contact us on 01420 470331 during our shop opening hours. You can also e-mail us at info @ cyclesphere.co.uk, or visit or write to us at 2 The Hardy’2, High Street, Bordon GU35 0AY. Our website is www.cyclesphere.co.uk

Cycle Sphere Limited is an independent bicycle service centre. We only use your data to provide services in relation to purchases made or workorders that you have requested, and, should you agree that we may do so, to keep you informed of any future products or services we believe you may be interested in.

We use a retail shop & workshop EPOS (Electronic Point of Sale) system to record customer, product & service details; This EPOS system is LightSpeed; it is an essential tool for our operation; the records are held in secure cloud environment (see https://www.lightspeedhq.co.uk/gdprfor further details)

We will only retain your details for as long as we are required to comply with our regulatory requirements including those relating to manufacturer product recall.

If we have not communicated with you further during this time, we will delete the personal data we hold regarding you at the end of this period.

If at any point you wish to see a copy of the data we hold on you, details of how we use and store your data, or receive further details regarding your rights, you can request this from us via phone or e-mail.

If any data we hold regarding you is incorrect, you may request a correction to your data at any time.

Subject to our regulatory requirements, you may also request that we stop processing your data at any time or to object to our continued use of your data, This cannot affect any processing that has been carried out prior to your request being received.

You also have the right to request that we transmit all or any data we hold regarding you to a third party in a commonly used electronic format.

You also have the right to request that we delete any or all personal data Cycle Sphere Limited holds on you at any time. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have, but we would always inform you at the time were this the case.

If you have given us consent to use your personal data to contact you in the future regarding products and services from Cycle Sphere that we believe you may be interested in. We do NOT share your data with any organisations outside of Cycle Sphere Limited, and your data will only be used for the purposes we have discussed.

You can withdraw your consent by contacting us by phone or e-mail, or by writing to us using the details given above.

If for any reason you are unhappy with our use of your data and wish to lodge a complaint, you can contact the Information Commissioner’s Office as the supervisory authority within the UK. You can do so using their website at ico.org.uk by clicking the “Report a concern” link and then following the steps found on the page.

While you do not have to give us permission to use your data, unfortunately we would be unable to fulfil your request for service without your permission.

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